Privacy Policy

Effective Date: October 17, 2025

Welcome to **Aiwa Express Cargo**. We are committed to protecting your privacy. This Privacy Policy explains how Aiwa Express Cargo ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our website, our mobile applications ("App" - available on iOS and Android), and our related cargo and logistics services (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register for an account, use features like "Track Cargo," "Book Box Pickup," or "Request Box," and otherwise interact with our Services.

A. Information You Provide Directly:

Category of Information	Examples of Data Collected	Purpose of Collection
**Identity & Contact Data**	Name, phone number (used for OTP login and communication), email address, mailing and billing address.	Account creation, OTP-based login, service delivery, customer support, billing.
**Cargo & Shipment Data**	Shipper and Consignee names, addresses, contact details, cargo description, weight, value, origin/destination countries (e.g., Qatar, India, Philippines, Nepal, Indonesia), and pickup/delivery instructions.	Processing, tracking, and managing your air, sea, and road freight shipments.
**Financial Data**	Payment information (e.g., credit/debit card details) - often processed by third-party payment processors.	Processing payments for services rendered.

B. Information Collected Automatically:

• **Mobile Authentication Data:** We use your phone number for registration and implement **One-Time Password (OTP) validation** to verify your identity upon every login to the App, securing your account access.
• **Technical Data:** IP address, device type, operating system, browser type, unique device identifiers, mobile network information, and crash data.
• **Usage Data:** Details about your activity on our website and App, including access times, features used (e.g., "Track Cargo" lookups, "Book Box Pickup" submissions), and pages viewed.
• **Location Data (Mobile App):** With your explicit consent, we may collect precise or approximate location data from your mobile device when you use location-enabled features like **"Book Box Pickup"** to help our logistics team with service coordination. You can manage or disable location sharing at any time via your device settings.

2. How We Use Your Information

We use the information we collect for the following key purposes:

• **Service Delivery & Operations:** To provide, operate, and maintain the Services, including processing your requests for "Box Request" and "Book Box Pickup."
• **Cargo Tracking:** To process your shipments, generate tracking numbers, and provide you with accurate, real-time updates through the **"Track Cargo"** feature.
• **Account & Security:** To manage your account, verify your identity via OTP, and prevent fraud or unauthorized access.
• **Communication:** To send you service-related and promotional messages, updates, security alerts, and customer support.
• **Improvement:** To analyze usage patterns, enhance the quality of our logistics services (Air, Sea, Road Freight), and improve the functionality of our website and mobile App.
• **Legal Compliance:** To comply with applicable customs, trade, and financial laws and regulations.

3. Disclosure of Your Information

We may share your personal information in the following circumstances:

• **Logistics & Service Partners:** To fulfill the cargo services (door-to-door delivery), your shipment and contact details must be shared with our network of carriers, customs brokers, and third-party delivery agents both domestically (in Qatar) and internationally.
• **Third-Party Service Providers:** We share information with vendors who perform essential functions on our behalf, such as payment processing, data hosting, and marketing services.
• **Legal Obligations:** We may disclose your information if required by law or in response to a valid legal request (e.g., from government authorities in Qatar or international jurisdictions).
• **Business Transfers:** In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Data Security and Retention

We implement technical and organizational security measures, including physical, electronic, and procedural safeguards, to protect your personal information. Our use of **OTP-based login** is a critical security measure to protect your account from unauthorized access. We retain your personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Your Data Protection Rights

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your personal data.
• Object to or restrict the processing of your personal data.
• Withdraw any consent you have previously given to us.

To exercise these rights, please contact us using the details provided below.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy frequently.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: